Return Policy

Overview

Cataloguewyluxur is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning products and requesting refunds.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In the original packaging
• Returned within 30 days of purchase
• Accompanied by proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized items
• Items that have been used or damaged
• Items without proof of purchase
• Items returned after the return period has expired

Return Process

To initiate a return, please follow these steps:

1. Contact us at infocenter@cataloguewyluxur.world or call +1 (303) 880-0250 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we've approved it, please check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at infocenter@cataloguewyluxur.world.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have questions about our Return Policy, please contact us at:

Email: infocenter@cataloguewyluxur.world
Phone: +1 (303) 880-0250
Address: 17941 E Brunswick Pl, Aurora, CO 80013, United States